Jean Tufts Discusses Measuring the Effectiveness of Project Management

The other morning I attended the Measuring the Effectiveness of Project Management seminar at the Center for Information Management Studies at Babson College.  Obviously, the subject was how to measure the effectiveness of project management but while listening to the speakers expound on their ways of measuring it I picked up on a more common theme.  I heard this theme over and over again as each speaker shared their experiences and measuring tools with us.  Whether the process used is Agile, Scrum, Six Sigma, Lean Six Sigma, Critical Chain, Kanban, OODA Loop or Collaboration, I heard about the importance of people.  I heard how important it is to include people in the process of running the project.  I heard how important it is to be open as a project manager to other people’s ideas on how to run their projects, how important it is to communicate with the team and client.  I heard how important, vital even, it is to share with the team how their specific project fits into the entire project portfolio.

It’s also important to communicate to the team the strategic importance of the project to the client.  What factors from the client’s perspective are critical to the project’s success.  Not rocket science just practical sharing of information and ideas.  No new epiphanies on how to run successful projects or how to measure the effectiveness of project management; just the refocusing of importance. 

During these times we need to remember who and how we are going to get our projects completed with smaller budgets and shorter time frames.  Although these are not new ideas to me, they are good to revisit and restate.  Be agile with your team and your clients.  Communicate often and clearly.  Deliver often and early to bring the client into the middle of the project and give them access to touch and feel what they’re getting.  Get your clients involved in the process.  Get your team to understand the client’s perspective.  Give them both a voice. 

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It’s also important to communicate to the team the strategic importance of the project to the client. What factors from the client’s perspective are critical to the project’s success.